Returns, Exchanges & Warranty Policy

At Omoi Wellness, we are committed to providing premium, high-quality silk heated eye masks that bring comfort, relaxation, and wellness to your everyday life. Please read our policy carefully before placing your order.

1. Returns (Change of Mind)

As a small business, we cannot accept returns or provide refunds for change-of-mind purchases.
Each eye mask is carefully prepared and shipped promptly, so we encourage you to double-check your order before confirming.

2. Exchanges (Wrong Item Ordered)

Exchanges are generally not possible, as orders are processed and shipped quickly.
Please ensure you review your order details (size, color, and quantity) before checkout to avoid mistakes.
Only in the case that the wrong item was delivered will an exchange be allowed.

3. Warranty (in the case of Manufacturing Defects)

Coverage:

Each eye mask comes with a 3-month warranty from the date of delivery. This means you have 90 days after receiving your item to request an exchange.
Covers malfunctions or defects in functionality under normal use, including issues with heating or rechargeable performance.

Not Covered:

Damage due to misuse, including but not limited to:
- Contact with water
- Physical damage
- Improper care or use against the instructions
Battery degradation due to normal usage beyond 3 months
Accidental damage, unauthorized repairs, or modifications
Loss or theft

How to Claim:

Email omoi.wellness.jp@gmail.com with your order number, a description of the issue, and photos or videos if applicable.
Once approved, we’ll guide you through returning the product.
After we verify the defect, we will provide a replacement.

Important Notes:

Warranty is valid only for the original purchaser.
Following care instructions will help maximize your mask’s lifespan and ensure optimal performance
To be eligible for a exchange, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Other Exceptions / Non-Exchangeable items:
Unfortunately, we cannot accept exchanges on sale items or gift cards.